FAQ
Frequently asked questions
Answers to the most common questions about Barkonsult. Can't find what you're looking for? Contact us and we'll get back to you.
What are your opening hours?
Monday to Friday, 08:30–17:00. Closed on weekends and public holidays.
How can I contact you?
Call us on +46 (0)8-644 60 40 or email info@barkonsult.se. Customer service is open Monday to Friday, 08:30–17:00.
Do you have a shop I can visit?
Yes. Our shop in Årstaberg, Stockholm, is open to everyone – professionals and home bartenders alike. It’s easy to reach by car, commuter train (pendeltåg) or tram (Tvärbanan). Opening hours are Monday to Friday, 08:30–17:00, closed on weekends and public holidays. Address: Upplagsvägen 25, 117 55 Stockholm.
What delivery options do you offer?
We deliver to your nearest pickup point via DSV (formerly DB Schenker). You’ll receive a text message when your parcel is ready to collect. You can also choose to pick up your order in our shop in Stockholm.
I chose “Pick up in store” – what happens now?
Your order will be ready for pickup at our shop in Stockholm within 24 hours. We’ll email you as soon as it’s ready to collect.
Where is my parcel?
Track your parcel in the Mina Paket app, available on the App Store and Google Play. The app gives you live updates on where your parcel is and notifies you when it’s ready to collect.
How long will my parcel stay at the pickup point?
Your parcel stays at the pickup point for 14 days from the day it arrives. After that, it’s returned to us.
How do I know my order has gone through?
Once you’ve completed your order, we send an order confirmation to your email address. If you can’t find it, please check your spam folder. Still nothing? Contact us at info@barkonsult.se.
Something went wrong with my order – can I change or stop it?
Contact us as soon as possible – we process orders quickly and can only make changes to orders that haven’t been packed yet. Please note that we can only remove products from an order. If you’d like to add something, please place a new order.
Where is my invoice?
Invoice payments are handled by Klarna, and your invoice is sent by email. If you haven’t received it, you can find it on Klarna’s website or in the Klarna app.
My parcel arrived damaged – what should I do?
Take photos of the parcel and the damaged items, then contact our customer service at info@barkonsult.se or call +46 (0)8-644 60 40.
Do you ship outside Sweden?
No, we only deliver to addresses in Sweden. If you’re in Norway, Denmark or Spain, you’re welcome to order from our sister companies at barkonsult.no, barkonsult.dk and barkonsult.es.